CAHO recognized P. D. Hinduja Hospital and Medical Research Centre as a Centre for Quality Promotion

Mumbai, March 5th, 2024: P. D. Hinduja Hospital and Medical Research Centre is proud to announce its recognition by the Consortium of Accredited Healthcare Organizations (CAHO), India, as a Centre for Quality Promotion (CQP). This recognition highlights the hospital's commitment to upholding the highest standards of quality and patient safety in healthcare delivery. A day-long regional healthcare conclave in association with CAHO India at P. D. Hinduja Hospital and Medical Research Centre, Mahim. Some of the key healthcare leaders from Mumbai along with CAHO India executive committee attended and shared their knowledge and insights at this engaging and exciting conclave.

CAHO, at the forefront of promoting quality and patient safety in the healthcare sector, has launched the concept of Centres for Quality Promotion (CQP) to extend the reach of its quality initiatives across the healthcare landscape across the country. These recognized centres, comprising of accredited healthcare organizations equipped with trained quality implementers, play a pivotal role in fostering awareness about patient safety and healthcare quality among smaller and medium healthcare organizations.

Delighted on receiving this recognition, Mr. Joy Chakraborty, COO, P. D. Hinduja Hospital and Medical Research Centre said, "We are extremely honoured to be recognized by CAHO as a Centre for Quality Promotion. Quality healthcare and patient safety has been at the core of everything we do at P. D. Hinduja Hospital. It is our culture to strive for quality without any compromise. P. D. Hinduja Hospital is known for its various quality control initiatives including six sigma and 5S projects and conduct regular trainings and other programs for our staff to continue to enhance the quality of our services. This recognition reaffirms our ongoing commitment to excellence in healthcare delivery and patient outcomes. As a Centre for Quality Promotion, we are dedicated to playing a proactive role in spreading awareness about quality and accreditation, as well as providing guidance and support to neighbouring healthcare organizations on their accreditation journey.”

Over the years, P. D. Hinduja Hospital and Medical Research Centre has received many noteworthy accreditations and certifications from NABH to being the first to receive CAP accreditation as well as being certified by Bureau Veritas for its Green OT practices. Under the able leadership of Mr. Joy Chakraborty, the hospital has been bestowed with many awards, key ones being AHPI Award 2023 for Quality Beyond Accreditation; 2nd Runner-up for Best Healthcare Skilling Institute by CII Hospital Tech 2022 Conclave; AHPI Award 2022 for patient-friendly Hospital and many more. P. D. Hinduja Hospital and Medical Research Centre was also ranked no. 1 in the Private Hospital Category for Clean and Safe Hospital by Majhi Vasundhara Abhiyan in 2023.

Dr. Vijay Agarwal, President at Consortium of Accredited Healthcare Organizations said, “We are proud to announce P. D. Hinduja Hospital's recognition as a CAHO accredited Centre for Quality Promotion, underscoring our commitment to advancing patient safety nationwide. CAHO is dedicated to fostering a culture of safety and advancing patient safety within the healthcare ecosystem. We understand the importance of extending support to smaller hospitals in their quality journey. One approach is by identifying accredited hospitals with CAHO certified 'quality implementors' who can assist in promoting safety and quality. Additionally, we encourage our quality centres to host regular meetings, emphasizing the significance of quality as a distinct discipline across all specialties. We are excited that Hinduja Hospital has joined the select band of CAHO certified Centre for Quality Promotions and will play an important role in promoting patient safety & accreditation in the region.”

Mr. Gautam Khanna, CEO, P. D. Hinduja Hospital and Medical Research Centre said, “It is indeed a proud moment for all of us at P. D. Hinduja Hospital to be honoured and recognized by CAHO as a Centre for Quality Promotion. This recognition is an outcome of our long-standing commitment to provide world-class, quality healthcare for all. As a CAHO accredited Centre for Quality Promotion, we will be able to extend this commitment beyond our own facility and work with other healthcare organizations in the city of Mumbai and beyond to support them improve their quality management practices and enhance patient safety and outcomes.”

The role of these CQPs extends beyond mere recognition; they serve as catalysts for change in the healthcare ecosystem by:

● Sensitizing and creating awareness of quality and accreditation among healthcare stakeholders

● Providing guidance and support to neighbouring hospitals in achieving accreditation

● Conducting regular training programs (at least once in three months), in collaboration with CAHO, to enhance the capacity of smaller hospitals in quality management practices

P. D. Hinduja Hospital and Medical Research Centre is committed to leveraging its expertise and resources to contribute to the advancement of quality and patient safety in healthcare, both regionally and nationally.

About P. D. Hinduja Hospital & Medical Research Centre: 

P. D. Hinduja Hospital & Medical Research Centre, part of the Hinduja Group, started as a clinic in 1951 and is today ranked as one of the leading multi-specialty tertiary care hospitals in the country. For over seven decades, this institute has worked to ensure that world-class healthcare delivery is provided to all. It currently has two units, one at Mahim with 400 beds and the other at Khar with 100 beds. Both the units are equipped with state-of-the-art infrastructure and has on-board some of the best nationally and internationally recognized doctors. P. D. Hinduja Hospital, Mahim has always been an early adopter of technology in delivery of care; being amongst the first few hospitals in the country to bring in the most advanced fully integrated Robotics System, Gama Knife, Digital Broadband MRI with ambient themes, True Beam Linear Accelerator and more. Quality care being the focus, it was amongst the early few hospitals that has been accredited and certified by NABH, CAP, and ISO. It continues to partner with leading International Institutes, latest being an arrangement with The Division of AIDS (NIAID, NIH), U.S.A, to establish a centre of excellence for infectious disease research in India. P. D. Hinduja Hospital has consistently been bestowed with several Best Multi-Specialty Hospital awards by different industry bodies. In the Newsweek World's Best Hospital Survey in 2020 and 2021, it was ranked No.1 in western India, 3rd amongst private hospitals in India and 6th amongst all hospitals in India. On the Charity front, the hospital provides free or concessional treatment to the needy and also runs the Serve with Passion rural health programme, under which free healthcare services are provided to the tribal areas in Maharashtra.