Five-year contract will help Pret to further enhance the technology support provided to its colleagues and support centres
- Tech Mahindra to offer the swifter resolution of any IT issues in-shop, helping Pret to deliver the best possible service to customer
25TH May 2021, London: Today, Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announces that it has been selected by food-to-go retailer, Pret A Manger, as its technology and digital transformation partner to enhance the technology support provided to its shops and operations. The five-year contract will see the two companies work in close partnership. Information Services Group (ISG), a leading global technology research and advisory firm, led the partner-selection process for Pret A Manger.
Tech Mahindra will create and implement a digital transformation programme that aligns with Pret’s business strategy, enabling service transformation to a truly global operating model. The programme will be centred around streamlining and optimising Pret’s IT infrastructure through cloudification, systems re-engineering, consumerisation of IT systems and data engineering.
Jinender Jain, Head of Sales for UK and Ireland, Tech Mahindra, comments: “We are happy to announce our partnership with Pret A Manger. The COVID-19 outbreak has forced retailers across the world to realign and reconfigure their service offerings. At Tech Mahindra, we have prioritised investing in our technical capabilities, and as such have seen our presence across multiple UK sectors grow rapidly. As a strategic digital transformation partner, Tech Mahindra will enable Pret to seamlessly operate and deliver its services to millions of customers across the country and rest of the world.”
Sarah Venning, Chief Technology and Transformation Officer, Pret A Manger, comments: “To help Pret provide an even better service to its customers, we’re delighted to be working with Tech Mahindra to accelerate our business transformation and make changes to our global technology operations, ensuring our shops and team members have 24/7 access to technical support. Pret will continue to set its technology strategy and lead key projects in-house, working closely with Tech Mahindra on day-to-day delivery.”
About Tech Mahindra
Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates and the society to Rise. We are a USD 5.1 billion organization with 121,000+ professionals across 90 countries helping 1007 global customers, including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, Blockchain, Cybersecurity, Artificial Intelligence, and more, to enable end to end digital transformation for global customers. Tech Mahindra is one of the fastest growing brands and amongst the top 15 IT service providers globally. Tech Mahindra has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World’ by Corporate Knights. With the NXT.NOW framework, Tech Mahindra aims to enhance ‘Human Centric Experience’ for our ecosystem and drive collaborative disruption with synergies arising from a robust portfolio of companies. We aim at delivering tomorrow’s experiences today, and believe that the ‘Future is Now’.
We are part of the Mahindra Group, a USD 19.4 billion federation of companies that enables people to rise through innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses and fostering communities. It enjoys a leadership position in utility vehicles, information technology, financial services and vacation ownership in India and is the world’s largest tractor company by volume. It also enjoys a strong presence in renewable energy, agribusiness, logistics and real estate development. Headquartered in India, Mahindra employs over 2,56,000 people across 100 countries.
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