Max Life Delivers Superior Customer Services During Covid-19 with its unique ‘Speed Dial Partner For Life’ program
New Delhi, 22 September 2021: Max Life Insurance Co. Ltd. (“ Max Life ”/ “ Company ”), has delivered superior customer connect during Covid-19 pandemic with its unique ‘Speed Dial Partner for Life’ initiative. Launched in the last fiscal year as an industry-first, under the Speed Dial Partner For Life initiative, Max Life assigns every customer a dedicated service relationship manager, known as the ‘Partner for Life’ for all their policy-related service needs. The ‘Partners for Life’ are enablers, who provide a one-stop solution on call, shortening and cutting down any wait time a customer would have to go through to get their queries answered, and get dedicated attention to all their queries. Over the last year, Speed Dial Partner for Life (SDPL) program was scaled up in size and base coverage, to cover over 80% of Max Life’s customer base. Furthermore, nearly 26 lac policy holders have been covered under this initiative, resulting in SDPL attaining Ne...