Wednesday, December 11, 2019

JLL India & CII Release Report on Future of Work at the Facilities Management Conclave 2019, New Delhi

Access to effective data and analytics is one of the key constraints before the CRE leaders

·         The survey report encapsulates 18 months of research uncovering performance metrics across 34 innovative and mature industry sectors, face-to-face interviews with 110 CRE/FM Directors from 60 organizations across the globe
·         This report uncovers the dawn of a New Performance Era and highlights the Metrics that Matter in Corporate Real Estate and how expectations on real estate departments are shifting
·         The Future of Work survey reveals that 65% of CRE Leaders expect their mandate to grow in the next three years. The report says that seven of the top 10 metrics companies plan to adopt in the next three years will be non-traditional and will be focused on innovation, human experience, digital/technology
Leading international real estate consultants JLL India released the report, ‘Metrics that Matter’ in association with the Confederation of Indian Industry (CII) at the Facilities Management Conclave 2019, today.

This survey report encapsulates 18 months of research uncovering performance metrics across 34 innovative and mature industry sectorsface to face interviews with 110 CRE/FM Directors from 60 organizations across the globe and shortlisting 450 metrics which were further distilled down to 50 Metrics that Matter through a co-creation process with leading organisations and clients.

The big highlights the key finding that 30% of CRE Leaders acknowledge that access to effective data and analytics is one of the key constraints that limit their ability to add value to their organization.

The report, further states that Human Experience is a shared priority for corporate real estate, as much as it is for HR. Top real estate leaders in India feel that the area where they can add maximum value to their organisation is Human Experience (with 53% of the respondents) followed by operational excellence (44% of the respondents).

Commenting on the report findings, Sandeep Sethi, Managing Director – Corporate Solutions, West Asia, JLL says, “It is time for the corporate real estate leaders to re-think the performance metrics. There is a tectonic shift in the industry and how the real estate business operates. With workplace experience taking centrestage and a renewed focus on measuring efficiency and productivity, organisations need to move beyond the status quo and ensure a broader and deeper understanding of how the real estate function contributes and adds value to the organisation.”

Click here to download the report

About JLL India

JLL is India’s premier and largest professional services firm specialising in real estate. JLL India has an extensive presence across 10 major cities (Mumbai, Delhi NCR, Bengaluru, Pune, Chennai, Hyderabad, Kolkata, Ahmedabad, Kochi and Coimbatore) and over 130 tier II & III markets with a cumulative strength of close to 12,000 professionals.

The Firm provides investors, developers, local corporates and multinational companies with a comprehensive range of services. This includes leasing, capital markets, research & advisory, transaction management, project development, facility management and property & asset management. These services cover various asset classes such as commercial, residential, industrial, retail, warehouse and logistics, hospitality, healthcare, senior living, data centre and education.

JLL India won the Five Star Award for ‘Best Property Consultancy at the International Property Awards Asia Pacific 2018 -19. The Firm was also recognised amongst the ‘Top 100 Best Places to Work in India’ three years in a row (2017, 2018 and 2019) in the annual survey conducted by Great Place to Work® and The Economic Times. It has also been acknowledged as ‘Property Consultant of the Decade’ at the 10th CNBC-Awaaz Real Estate Awards 2015. For further information, please visit

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