• A new digital tool, representing transparency, convenience and modern technology for customers
• Lends customers ability to remotely decide on additional work
• Smartphone app-based implementation and solution
• Operational across all Škoda Auto dealerships
Mumbai, December 19, 2023 – Škoda Auto India, in its endeavour to improve customer satisfaction, has launched its all-new Service CAM initiative. The Service CAM, a smartphone app-based tool allows Škoda Auto India customers to remotely approve service and repair jobs of their Škoda cars while it is in service.
Service CAM is an all-new digital tool that enables dealerships to send video documentation of the vehicle to customers. In case of unforeseen defects observed during repairing of the car, customers receive a personalised link via SMS or e-mail, which includes the video and cost calculations towards the repairs. Customers can decide from the comfort of their homes or office, whether they would like the work to be carried out or not. Service CAM makes back and forth calls redundant and provides complete transparency to customers.
Škoda Service CAM is currently active across the entire network of Škoda Auto India dealerships in the country. Customers can contact the nearest dealership for more details.
Further information
Škoda Auto India
Saurabh Dedhia
Product and Brand Communications
T - +91 22 3313 7046
saurabh.dedhia@skoda-auto.co.in
MSL India
Ankit Daswani
Group Head
T - +91 9833559433
ankit.daswani@mslgroup.com
Škoda Auto
› is successfully steering through the new decade with the Next Level – Škoda Strategy 2030.
› aims to be one of the five best-selling brands in Europe by 2030 with an attractive line-up in the entry-level segments and additional e-models.
› is emerging as the leading European brand in important growth markets such as India or North Africa.
› currently offers its customers twelve passenger-car series: the Fabia, Rapid, Scala, Octavia and Superb as well as the Kamiq, Karoq, Kodiaq, Enyaq, Enyaq Coupé, Slavia and Kushaq.
› delivered over 731,000 vehicles to customers around the world in 2022.
› has been a member of the Volkswagen Group for 30 years. The Volkswagen Group is one of the most successful vehicle manufacturers in the world.
› independently manufactures and develops not only vehicles but also components such as MEB battery systems, engines and transmissions in association with the Group.
› operates at three sites in the Czech Republic; has additional production capacity in China, Slovakia and India primarily through Group partnerships, as well as in Ukraine with a local partner.
› employs over 40,000 people globally and is active in over 100 markets.
Škoda Auto India
› fascinating customers in India since 2001.
› offers 3 models in India – Slavia, Kushaq and Kodiaq
› present in more than 145 cities across the country with over 250 customer touchpoints
› recorded triple digit growth of 125% with 53,721 units sold in 2022
Škoda Auto India website - www.škoda-auto.co.in
Škoda Auto India Communications Twitter Handle - @SkodaIndia_PR
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